Washington, DC | Full-time | In-Person
At The Mark, we’re more than just a workspace—we’re a destination for connection, creativity, and collaboration. Through our thoughtfully designed spaces, professionals, entrepreneurs, and growing companies choose the Mark to give their business the home it deserves.
As our Community & Operations Manager, you’ll run the show at our location—blending hospitality, customer service, and operations leadership to deliver a best-in-class engaging experience to our members.
Sound like you? Apply now!
What You’ll Do:
Membership Engagement & Retention
- Be a friendly, proactive presence that builds connections with members and guests
- Provide front desk support and ensure warm, consistent service throughout the day
- Respond to member needs with professionalism and a personal touch
New Member Onboarding
- Coordinate and deliver a warm onboarding experience
- Explain amenities, policies, and community expectations clearly
Events & Community Building
- Organize and host social events and engagement opportunities that foster community.
- Promote events and encourage member participation to build connections
Building Operations
- Perform daily walkthroughs to identify and resolve issues
- Communicate building policies, updates, and service changes to members
- Monitor and manage the overall energy and ambiance of the space
- Coordinate with building staff and vendors
- Track and organize operational inventory
What We’re Looking For:
- 1–3 years of experience in coworking, hospitality, property management, or a related customer-focused role.
- Excellent communication and relationship-building skills
- Naturally organized, resourceful, and detail-oriented
- Comfortable working independently and taking initiative
- Tech-friendly and curious about building systems and space management
- Experience in real estate or coworking is a major bonus
What You Can Expect:
- Competitive Salary: $45,000–$55,000
- Monday–Friday
- Onsite in Washington, DC
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Why The Mark?
Growth Opportunities
Expand your skill set, take on leadership opportunities
Work-Life Balance
We value work-life balance and offer flexible environments that prioritize well-being
Collaborative Culture
Join a team that listens, supports, and celebrates wins together. You’ll have the autonomy to lead—and the backup to succeed
Ready to Make a Difference?
If you’re passionate about community building and hospitality, this is your opportunity to help us shape the future of work in DC.
Apply now and let’s build something great—together. Check out The Mark today!
