Mid-Level Tech Ops Engineer|Remote | US-based only| Salary
We’re looking for a hands-on Mid-Level TechOps Engineer to help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients nationwide. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right, we encourage you to apply!
Sidenote: Applicants located within a 50-mile radius of Salt Lake City, Utah, are preferred. Although the position is remote, the employee will be required to visit the data center quarterly. It is not required for the employee to be located in the state of Utah.
Who we are:
ACD Direct, Inc. is a remote B2B Contact Center technology company that thrives on brokering solutions for our non-profit clients. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms, and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. We are best known for building and operating the infrastructure that keeps modern contact centers running at scale. Our platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value – not an afterthought.
Apply here or email your resume to Angie O’Grady at angie.ogrady@acddirect.com.
What You’ll Do:
- Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
- Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
- Monitor infrastructure, applications, and services – investigate alerts, diagnose root causes, and resolve incidents independently.
- Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
- Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring – including patching and audit log maintenance.
- Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
- Help onboard and guide junior team members, sharing knowledge and best practices.
- Maintain clear, accurate documentation for systems, runbooks, and operational processes.
- Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.
What We’re Looking For:
- 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
- Solid experience with CI/CD tooling – GitHub Actions, GitLab CI, Jenkins, or equivalent.
- Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
- Working knowledge of containerization (Docker) and basic orchestration concepts.
- Experience with scripting or automation (Bash, Python, or similar).
- Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
- Familiarity with security fundamentals – access controls, encryption, patching, and audit logging.
- Strong written communication skills; you write documentation that teammates actually want to read.
- Ability to work independently in a fully remote, async-friendly environment.
Bonus Points For:
- Experience supporting PCI DSS compliance requirements.
- Exposure to Kubernetes or container orchestration platforms.
- Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
- Background in contact center, telecom, or SaaS infrastructure environments.
- Experience with SMS platforms or telecommunications APIs.
Perks + Salary:
- Salary: $52,000-85,000/yr depending on experience level
- Remote and in-office work
- Equipment Provided:
- Laptop
- Headset
- Monthly Cell Phone Stipend
- Monthly Internet Stipend
- Medical/Vision and Dental Insurance
- Personal Accident Insurance
- 401(k)/Roth with matching
- Tiered PTO based upon length of employment
- Discounts & Life Services offered through Optum EAP
- This role sits squarely in the middle of our TechOps career ladder, with a clear path toward senior-level ownership.
- Team Environment – The opportunity to work with a great team that strives for excellence, where the average tenure is over 6 years.
Ready for your next opportunity?
Apply here or email your resume to Angie O’Grady at angie.ogrady@acddirect.com, and let’s build something great. Check out ACD Direct, Inc. today!
